Repair questions, answered

Choose your device and model, describe the problem, and pick how the device reaches us: free collection and return, or drop-off at our workshop. Then add your address and contact details. You check everything before submitting, and your booking number appears straight away.

iPhone, Samsung, MacBook, Windows laptops and iPad. The iPhone repair in Dubai, Samsung, MacBook, laptop and iPad pages cover the common repairs for each.

That's fine. Choose the option for not being sure of your model, and we identify it once we have the device. Not knowing the model never stops a booking.

No. There are no customer accounts. Your booking number and phone number are all you need to follow your repair.

Yes, and both trips are free. Pickup is available 24/7. We collect from major areas of Dubai and throughout the UAE, repair the device at our Deira workshop, and bring it back. We confirm that we can collect from your address before your booking is finalised.

No. Every repair takes place at our workshop in Deira, where the tools and test equipment are. We collect the device from you and return it once it has passed its quality check, both at no charge.

Major areas across Dubai, plus Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Browse all service areas.

Yes. Choose workshop drop-off when you book and we confirm the details with you. Opening hours are on our contact page.

For repairs we publish a price for, the exact figure for your model appears while you book, and the prices page lists the starting prices. Anything that needs inspecting first is diagnosed free and quoted before the repair goes ahead.

No. If a fault can't be priced in advance, we inspect the device at our workshop at no cost and then confirm the repair and its price.

No. Collection and return are free, so there's no collection fee, and no tax is added. For a repair priced when you book, the figure you see before confirming is your total.

You pay when the repair is complete, not when you book. For a repair priced at booking, you can then pay online through our payment provider, Ziina, from the Track Repair page. For a repair priced after diagnosis, we explain how to pay when we send you the price.

If you booked a repair with a published price, you chose it and saw its price at the time. If the price depends on the diagnosis, we inspect the device at our workshop and confirm the repair it needs and its price, in line with our current service process.

For some repairs we offer more than one part option, such as original or aftermarket. We explain the difference, the price and the warranty before you book, and the choice is yours.

Each priced repair shows its estimated time before you book. Common jobs such as screens and batteries are often done the same day. For repairs priced after diagnosis, we give you a timeframe along with the confirmed price.

Enter your booking number and phone number on the Track Repair page to see which stage your device has reached, from collection through diagnosis, repair and quality check to delivery.

We tell you what we found and return the device. There's no charge for a repair that didn't happen, and the diagnosis is free.

Each repair has its own warranty period, shown before you book, or given with the price for a repair quoted after diagnosis. The warranty policy explains what it covers and how to make a claim.

Yes, free of charge, until your device reaches our workshop. Open the Track Repair page, enter your booking number and phone number, and choose Cancel booking. Once we have your device, message us on WhatsApp instead. You pay only when a repair is complete, so nothing is charged for a cancelled booking. The refund and cancellation policy sets out the details.

Most repairs, including screens, batteries, back glass, cameras and charging ports, need no factory reset and don't touch your data. If a particular repair carries any risk to your data, we tell you before starting so you can back up. Our guide to what to do before a phone or laptop repair walks through backups, Find My and passcodes step by step.

The booking form never asks for it. Some checks, such as testing Face ID, the cameras or the display, can only be finished on an unlocked device. If that applies to your repair, we explain why before asking.

We use them to arrange and carry out your repair, to contact you about it, and to take payment. The privacy policy lists everything we collect and who processes it.