1. The short version
You can cancel a booking free of charge until your device reaches our workshop. You pay only once your repair is complete, and if we cannot repair your device, there is nothing to pay.
2. How to cancel a booking
Open the Track Repair page, enter your booking number and the phone number you booked with, and choose Cancel booking. This works until your device reaches our workshop, and nothing is charged.
Once we have your device, work may already have started, so message us on WhatsApp with your booking number instead. To change your pickup time or address, contact us with your booking number.
3. Once we have your device
When your device reaches our workshop, a repair you booked at a published price goes ahead. Anything that needs inspection is diagnosed free of charge.
4. After diagnosis
For a repair priced after diagnosis, we confirm the required repair and applicable price according to our current service process.
5. If we cannot repair your device
We tell you what we found and return the device. You are not charged for a repair that did not happen.
6. Pickup and delivery
Pickup and return delivery are free, so there is no collection or delivery charge to refund or to deduct from a refund.
7. Refunds on paid repairs
If you have paid for a repair and believe you are due a refund, contact us with your booking number. We review each request individually.
Approved refunds are made through our payment provider, Ziina, against your original payment, and can be full or partial. How long the money takes to reach you depends on Ziina and your bank or card issuer. Contact us with your booking number if you want to check whether a refund has been issued.
For problems with a completed repair, see also our warranty policy.
8. How to ask for a refund
Call +971 50 597 2047 or message us on WhatsApp with your booking number. You can check your booking’s current stage on the Track Repair page.